Refund Policy

💰 Refunds & Returns

We want you to love what you ordered! Here is how returns and refunds work at First Stop 4 Gifts.

📅 30-Day Returns

You can return most items within 30 days of delivery for any reason, unless a particular item's description states a different return period or condition. Items must be unused and in their original condition and packaging. To start a return, email us at FirstStop4Gifts@outlook.com with your Name and Order Number, and we will send you the return address and instructions. For change-of-mind returns, return shipping is paid by the customer. There is no restocking fee.

📦 Damaged, Defective, or Not as Described

If your item arrives damaged, defective, or not as described, email us at FirstStop4Gifts@outlook.com within 30 days of delivery with your Name, Order Number, and a photo of the issue. We will send a replacement or a full refund at no cost to you, and in most cases you will not need to ship anything back.

💳 Refund Timing

Refunds are processed within 3-5 business days to your original payment method, after we receive your returned item, or after we approve your damaged or defective item claim. Please allow extra time for your bank to post it.

🚫 Order Cancellations

We begin preparing orders quickly after they're placed. Please contact us as soon as possible if you need to cancel or change your order. Once it has been sent to our fulfillment partner, we may not be able to cancel it.

⚠️ Non-Returnable Items

Health and personal care items cannot be returned for hygiene reasons unless they arrive damaged or defective.

📧 Questions? Email us at FirstStop4Gifts@outlook.com. We respond within 1 to 2 business days!